Privacy Policy

Effective Date: July 30th, 2026

At Pallium Animal Hospice ("Pallium," "we," "our," or "us"), we understand that inviting us into your home during one of life's most vulnerable moments requires trust. Protecting your personal information is an important part of earning and maintaining that trust.

This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website or receive veterinary services from us.

Our Commitment to Privacy

Although veterinary practices are generally not subject to the Health Insurance Portability and Accountability Act (HIPAA), Pallium is committed to handling your personal information with care, professionalism, and confidentiality. We voluntarily follow many privacy best practices commonly used in healthcare to help protect the information you entrust to us.

Information We Collect

Depending on the services you request, we may collect information including:

Personal Information

Name
Address
Telephone number
Email address
Emergency contact information

Pet Information

Pet's name
Species and breed
Age
Medical history
Vaccination records
Current medications
Diagnostic information
Quality-of-life assessments
Hospice and palliative care records

Appointment Information

Requested services
Appointment dates and times
Travel location
Service notes
Communications regarding appointments

Payment Information

Payments are processed through secure third-party payment providers.

Pallium does not store complete credit card numbers or other sensitive payment credentials on our systems.

How We Use Your Information

We use information to:

Provide veterinary medical care
Coordinate hospice and palliative care services
Schedule appointments
Communicate regarding your pet's care
Process payments
Maintain accurate medical records
Coordinate with cremation providers or other veterinary professionals when authorized
Respond to questions and requests
Improve our services
Meet legal and professional obligations

Communication Preferences

We may contact you by:

Telephone
Email
Text message
Secure electronic communication

These communications may include:

Appointment confirmations
Follow-up instructions
Medication recommendations
Quality-of-life resources
Educational materials
Service updates

You may opt out of non-essential marketing communications at any time.

Medical Records

Your pet's medical records are maintained in accordance with applicable veterinary recordkeeping laws and professional standards.

We take reasonable administrative, technical, and physical measures to protect these records from unauthorized access or disclosure.

Sharing Information

We do not sell or rent your personal information.

We may share information only when reasonably necessary to provide care or as required by law.

Examples include:

Veterinary Collaboration

With your permission, we may communicate with your primary veterinarian, emergency hospital, veterinary specialists, or referral providers regarding your pet's care.

Pharmacy Services

Prescriptions may be shared with veterinary pharmacies to fulfill medication orders.

Laboratory Services

Diagnostic laboratories may receive information necessary to perform requested testing.

Aftercare Providers

If you select cremation or memorial services, we may share information necessary to coordinate those services.

Legal Requirements

We may disclose information when required by law, court order, or governmental authority.

Website Analytics

Our website may collect limited technical information such as:

IP address
Browser type
Device information
Pages visited
Referral sources
Time spent on the website

This information helps us improve website performance and user experience.

Analytics information is generally collected in aggregate and is not used to identify individual visitors.

Cookies

Our website may use cookies or similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Measure website performance

Most web browsers allow you to modify cookie settings if you prefer.

Email and Contact Forms

If you submit information through our website, email, or contact forms, we use that information solely to respond to your inquiry or provide requested services.

Please remember that standard email is not always a secure form of communication. If you have concerns about sharing sensitive information electronically, please contact us by telephone.

Photographs and Testimonials

We deeply appreciate families who choose to share photographs or stories of their beloved companions.

We will never publish identifiable client information, photographs, testimonials, or pet stories without your permission.

Written consent will be obtained before using photographs, testimonials, or memorial stories for educational, promotional, or marketing purposes.

Children's Privacy

Our website is intended for adults seeking veterinary information and services.

We do not knowingly collect personal information directly from children under the age of 13.

Data Security

We employ reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While no electronic system can guarantee absolute security, we continually strive to maintain appropriate safeguards for the information entrusted to us.

Your Choices

You may request to:

Review your contact information
Update inaccurate information
Request copies of available medical records
Authorize release of records to another veterinarian
Withdraw consent for marketing communications

Certain veterinary medical records may be retained as required by Georgia law and applicable professional regulations.

Third-Party Websites

Our website may contain links to third-party websites.

Pallium Animal Hospice is not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations.

The updated version will be posted on this page with a revised Effective Date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.

Pallium Animal Hospice

Atlanta, Georgia

Email: drjen@palliumanimalhospice.com

Phone: 404.496.8643

Website: www.palliumanimalhospice.com