Terms & Conditions

Effective Date: July 30th, 2026

Welcome to the Pallium Animal Hospice website. By accessing our website, scheduling services, or engaging with Pallium Animal Hospice ("Pallium," "we," "our," or "us"), you agree to the following Terms & Conditions.

1. About Pallium Animal Hospice

Pallium Animal Hospice is a mobile veterinary practice providing hospice, palliative care, quality-of-life consultations, caregiver support, and in-home end-of-life services for companion animals within our designated service area.

Information provided on this website is intended for educational purposes and should not replace an examination or consultation with a licensed veterinarian.

2. Veterinary-Client-Patient Relationship (VCPR)

A Veterinary-Client-Patient Relationship (VCPR) may be required before certain veterinary services can be provided, in accordance with applicable state laws and veterinary regulations.

The existence of a VCPR is determined by the attending veterinarian based on the specific circumstances of your pet's care.

3. Educational Information

Articles, blog posts, downloadable resources, and educational materials available on this website are provided for general informational purposes only.

These materials are not intended to diagnose, treat, or replace individualized veterinary medical advice.

If your pet is experiencing a medical emergency, please contact your primary veterinarian or the nearest emergency veterinary hospital immediately.

4. Scheduling Appointments

Appointments are available by request and subject to veterinarian availability, travel considerations, and geographic service area.

Submitting an appointment request does not guarantee that an appointment has been scheduled until confirmation has been provided by Pallium.

5. Fees and Payment

Payment is due at the time services are rendered unless alternative arrangements have been made in advance.

Fees may include:

• Veterinary examination or consultation fees

• Hospice or palliative care visits

• In-home euthanasia services

• Medications

• Medical supplies

• Travel fees

• Laboratory testing

• Aftercare coordination

Prices are subject to change without prior notice.

6. Cancellations and Rescheduling

We understand that circumstances may change unexpectedly.

If you need to cancel or reschedule an appointment, we ask that you notify us as soon as possible.

Late cancellations or missed appointments may be subject to a cancellation fee as outlined in our Cancellation Policy.

7. Emergency Care

Pallium Animal Hospice is not an emergency veterinary hospital.

If your pet is experiencing severe pain, difficulty breathing, uncontrolled bleeding, seizures, trauma, or another medical emergency, please seek immediate care from your regular veterinarian or the nearest emergency veterinary hospital.

8. In-Home Services

For the safety of our staff, veterinarians, clients, and patients, we reserve the right to modify, postpone, or discontinue an appointment if conditions within the home present a safety concern.

Clients are responsible for providing a reasonably safe environment for veterinary services.

9. Medications and Medical Supplies

Prescription medications are dispensed in accordance with federal and state veterinary regulations.

For health and safety reasons, medications, compounded prescriptions, opened medical supplies, and other regulated products generally cannot be returned.

Please refer to our Returns & Refund Policy for additional information.

10. Website Use

You agree to use this website only for lawful purposes.

You may not:

• Attempt to gain unauthorized access to our website or systems

• Copy or reproduce website content for commercial purposes without written permission

• Use our website in any manner that could interfere with its operation or security

11. Intellectual Property

Unless otherwise noted, all content on this website—including text, photographs, graphics, logos, educational materials, downloadable resources, and branding—is the property of Pallium Animal Hospice and is protected by applicable copyright and intellectual property laws.

Content may not be reproduced, distributed, or modified without prior written permission.

12. Third-Party Links

Our website may contain links to third-party websites for educational or informational purposes.

Pallium Animal Hospice is not responsible for the content, accuracy, privacy practices, or policies of third-party websites.

13. Limitation of Liability

While we strive to provide accurate information and compassionate veterinary care, no medical treatment or outcome can be guaranteed.

To the fullest extent permitted by law, Pallium Animal Hospice shall not be liable for indirect, incidental, consequential, or special damages arising from the use of this website or our services, except where prohibited by applicable law.

Nothing in these Terms & Conditions limits your legal rights under applicable consumer protection or veterinary regulations.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

15. Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes in our services, legal requirements, or business operations.

Updated versions will be posted on this page with a revised Effective Date.

16. Governing Law

These Terms & Conditions shall be governed by the laws of the State of Georgia without regard to its conflict of law principles.

17. Contact Us

If you have questions regarding these Terms & Conditions, please contact us.

Pallium Animal Hospice

Atlanta, Georgia

Email: drjen@palliumanimalhospice.com

Phone: 404.496.8643

Website: www.palliumanimalhospice.com