Returns & Refund Policy

Because Pallium Animal Hospice provides professional veterinary services, medical consultations, and medications, we do not accept returns on medications, prescription products, medical supplies, or services that have already been provided.

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Veterinary Services

Professional veterinary services, consultations, examinations, hospice visits, and in-home euthanasia appointments are non-returnable once rendered.

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Medications & Medical Supplies

For the safety of all patients and in accordance with veterinary regulations, we cannot accept returns or exchanges on:

• Prescription medications

• Compounded medications

• Opened medical supplies

• Medical equipment that has been used

• Perishable products

If you believe you received the wrong item or a product was damaged upon receipt, please contact us promptly so we can work with you to resolve the issue.

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Appointment Cancellations

Please refer to our Cancellation Policy for information regarding appointment changes or cancellations.

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Questions

If you have questions about charges, products, or services, we encourage you to contact our team. We are committed to providing compassionate service and will work with you to address any concerns.